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For Systemair, which develops, manufactures and supplies energy-efficient ventilation solutions for commercial buildings, industry and public environments, precise deliveries are a crucial part of the customer experience. Many of its products are manufactured in the Baltics and delivered directly to construction sites across Sweden – often to projects with demanding logistical challenges, limited accessibility and tight delivery windows.

Making this work in practice requires more than transport capacity alone. This is where the partnership with NTEX plays a key role.

A Logistics Setup Built Around Precision
– “Our customer relationships are influenced by the delivery experience, which is why it is important that we feel we can trust our transport partner,” says Ann-Britt Pettersson, Delivery Coordinator at Systemair.

For these types of deliveries, logistics is about much more than moving goods from A to B. Every shipment must be adapted to project developments, site accessibility and the customer’s need for updated information throughout the process.

This places high demands on coordination between factories, transport operations, customer support teams and construction sites – across several countries at the same time.

At Systemair, there is close communication between customer support in Sweden, the factories in the Baltics and NTEX teams both locally and in Sweden. This creates short decision-making paths and enables rapid action when plans change.

– “Having a contact person in the Baltics and another in Sweden, both in direct contact with our factory and our customer support team in Sweden, helps ensure that customers receive accurate information about their shipment,” explains Ann-Britt.

Construction Sites Rarely Follow the Plan
One of the biggest challenges in construction logistics is that reality often changes quickly.

Crane bookings are rescheduled. Site accessibility changes. Projects are delayed. Delivery windows suddenly become narrower than planned. At the same time, installers and project managers are waiting on site and depend on equipment arriving exactly when needed.

– “Customers need precise delivery information to ensure that the right personnel and equipment are available at the construction site,” explains Systemair.

This is exactly where flexibility and communication become essential.

Recently, a customer had booked a crane for a specific day and could only receive the delivery within a very limited early-morning time slot.

– “You took over the communication directly with the receiver and solved the issue by arriving within the available delivery slot,” says Ann-Britt.

For the customer, situations like this can mean the difference between a successful project and costly delays.

Collaboration Across Borders
Behind the solution is also a close collaboration between NTEX offices in the Baltics and Sweden.

– “Logistics is not just about transporting goods  – it’s about improving efficiency and creating value across multiple stages,” says Edgars Ponemeckis, Traffic Manager at NTEX Baltics.

When shipments move from factories in the Baltics to construction sites across Sweden, continuous coordination is required between transport planning, terminals, customer service teams and on-site receivers.

At the same time, the solutions must remain flexible enough to handle large air handling units, special deliveries and challenging unloading conditions in densely populated urban environments.

Personal Contact Makes the Difference
When Systemair describes what works best in the partnership, the answer comes quickly:

– “The personal contact and the trust.”

For both companies, the partnership is about more than transportation. It is about understanding the project, being available when challenges arise and working together to find solutions.

– “Great personal contact, always willing to help, and when challenges arise, you take responsibility and deliver a solution,” summarize Ann-Britt Pettersson and Rose-Marie Näslund at Systemair.

When everything works, few people think about the logistics behind it. But for both Systemair and NTEX, it is precisely this collaboration that keeps projects moving forward – even when reality changes along the way.