The key factors behind the successful 3PL business
Published 15 juni 2023
The pace is fast, and the flow of goods is sometimes uninterrupted. At NTEX in Norway, eleven people, including Tina Johannessen, work with our third-party logistics, 3PL. "I started working here almost a year ago. Initially, I mostly focused on picking goods, but now I also handle some office work, such as order processing," says Tina Johannessen.
Currently, the 3PL team primarily handles hot tubs, wood stoves and trampolines. The types of products involved vary from period to period. For delivery, we use our own vehicles or other well-known carriers.
During her time at NTEX, Tina Johannessen has worked operationally, being hands-on in the warehouse. She has also taken on more responsibilities for planning, and customer dialogue. This experience has allowed her to reflect on the requirements for success in this line of work.
“It is crucial that we share knowledge among ourselves. Nobody knows everything, but as a group, we have plenty of knowledge. If we take the time to spread and share this knowledge, there is a much greater chance of success,” says Tina. She continues:
“During more intensive periods, it can be challenging to keep up with knowledge sharing, but we make up for it later. We have a very helpful and polite environment here.”
Tina Johannessen’s relative newness to NTEX does not mean she is new to the industry. Her previous work experiences have provided her with a solid foundation for comparing and drawing conclusions about NTEX. According to Tina Johannessen, the team’s ability to constantly engage in dialogue with customers, providing them with necessary information and managing their expectations, is the greatest strength of those working with 3PL at NTEX.
Here you can read more about NTEX’s services within 3PL: NTEX – Warehousing & logistics
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