Multilingual "control tower" – effective and safe for Valmet

Flexibility, responsiveness and short lead times were some of the reasons why the large industrial company Valmet chose NTEX as a carrier. Finnish language skills were another reason that facilitated coordination for transport between different markets.

Since April 2019, NTEX has been transporting machinery, maintenance technology and spare parts for Valmet Corporation. The Finnish company is a global player with the largest presence in the Nordic market, where NTEX transports goods between Sweden, Finland and Estonia.

– We had no previous experience with NTEX but had heard very good things about them from others. The fact that staff at their office in Borås speak both Swedish and Finnish was also a contributing factor in us choosing them, says Mats Friis-Liby, Global Category Manager Transportation at Valmet.

When it became clear that NTEX would take over the transport, the collaboration began with joint visits to several of Valmet's units. The purpose was obvious – to get to know each other and ensure a good transition and implementation.

– There were quite a few transports which needed to be taken over in a short amount of time, but it worked out very well. NTEX is very professional. They are flexible and responsive to our wishes and everything is done quickly thanks to short decision paths, says Mats Friis-Liby.

– We look at our assignment for Valmet as a partnership and just as the start-up was very important, we have frequent meetings to talk about the completed period and what we have ahead of us, says Melina Rannanjärvi, Key account manager at NTEX in Borås.

In addition to deliveries of new machinery and technology, service and maintenance are also a major part of Valmet's operations. As always, lead times are important and there is no room for delays.

– Since we deliver to many large customers in different markets, it facilitates things to have a "control tower" like NTEX in Borås, which coordinates and maintains the shipments for Sweden, Finland and Estonia. It feels efficient and safe, says Mats Friis-Liby.


Photo: Valmet Karlstad


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